Returns
To return a Tollaber Customs product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at Sales@Tollaber.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: We’re happy to help if there’s an issue with the decoration or the product itself. However, customized products are not eligible for return, including items ordered in the wrong size. Non-customized items must show no signs of wear, and all return requests must be made within 30 days of receiving your order.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
